Our Independent Complaints Advocacy training course can be completed either as an online course or as a Level 4 optional unit. The course covers all the understanding required for the current Level 4 national independent advocacy qualification.

If you are an advocate and already qualified at Level 3 or 4, our Independent Complaints Advocacy training course continues your development and provides a detailed understanding of the purpose of the Independent Complaints Advocate role.

For others, our Independent Complaints Advocacy training course will provide a detailed understanding of the knowledge required to provide complaints advocacy support.

You will have access to a range of informative and interesting video content supplemented by comprehensive resources for additional reading and guidance.

Course Content

• NHS Complaints – legislation and procedures
• Social Care Complaints – legislation and procedures
• Making a joint NHS and social care complaint
• Entitlement to a Complaints advocate
• Alternatives to making a complaint
• Children’s social care complaints
• Primary and secondary health care
• What is medical negligence?
• Serious Untoward Incident and Patient Safety Incident
• Local resolution meetings – preparation, meeting support, reviewing outcomes
• Appeal, review, and the role of the Ombudsman

We offer two options for this training:

1. Online course costing £120 (+VAT) including videos made by us and by selected third parties, with additional materials providing the latest information and short quizzes to check your understanding, or
2. If you are already qualified at Level 3 or 4 and want to do the full assessed unit, please contact us to discuss. Undertaking the assessed Level 4 optional unit (408) without the full qualification costs £795 (+VAT)).

If you need the full Level 4 qualification please check here for further information.

You will be provided with login details and be able to access the course from anywhere at any time so long as you have internet access.

At the end of the course, you will receive a certificate of completion which you can use for your CPD requirements. 

To buy the online version of this course and access it straightaway, please press the ‘Enrol For This Course’ button. The cost of this course is £120 (+VAT) but we can offer discounts for group bookings. Please use the ‘contact us’ form for more details. 

Course access lasts for six months from the date of enrolment.